Lenny's Job Board
JobsCompanies
Senior UX Architect
Fairfax, VA +1
Senior
Posted 2 months ago
Why is this role awesome?
Custom Ink is an environment where employees are enabled to innovate and deliver wins for the business. This initiative is supported by giving back every other Friday to the employee to work on new technologies, ideas, and projects outside of the roadmap. Join the team that champions innovation.

How you’ll make a difference:

 Custom Ink is a user-centric product company whose goal is to be the go-to platform for custom designed products. As a Senior UX Architect, you will be the architectural lead for a cross-functional portfolio of work and will help guide the evolution and direction of our e-commerce platform. 

 

What you’ll do:

As a Senior UX Architect, you will:

  • Articulate a customer-centric vision through influencing and managing a portfolios roadmap of experience initiatives and improvements

  • Use Human-Centered Design Practices and design-centric methodologies to improve our customer experience (CX) through identifying Customer problems, using Customer feedback, and moving from ideation to execution

  • Lead the creation of customer and internal system requirements that support the customer

  • Own the details of the customer journey, as well as set the conceptual visual direction for which the UX Designers will execute against

  • Evangelize designing with a systematic approach, educating fellow architects, designers, and engineers about best practices for working with shared components/patterns 

  • Build trusted relationships with product, engineering peers, and stakeholders with a focus on building consensus and driving CX through influence and collaboration

  • Collaborate across the business to understand business complexities and deliver solutions to improve Customer and Inker satisfaction

  • Work in partnership with your peers in UX Design - providing the context for the Design team to deliver high-quality design against our evolving design system. 

 

How you’ll be measured:

  • Setting a clear vision for the evolution of our customer experiences within the product portfolio that you support

  • On elevating the functional UX strength of both the team itself, the Technology team, and the business as a whole - being an advocate for design-thinking

  • Building consistency and cohesion in the visual communication of our products.  Creating a shared language for all stakeholders in the product development lifecycle

  • Delivering measurable KPI improvements to the business - either through sales/conversion gains or builds in satisfaction or quality control. 

 

What we’re looking for:

  • 4+ years of experience creating consumer-facing digital products in an in-house environment

  • A background in user experience, visual, and interaction design

  • Mastery of core skills: research, discovery, IA, concepting and design; and soft skills: empathy, curiosity, collaboration, and communication

  • Software Experience in Sketch, InVision, CSS, and HTML

  • A portfolio demonstrating your passion for simple, intuitive, and beautiful user-centered designs  

  • Excellent communicator, ability to communicate complex interaction concepts clearly and persuasively across different audiences, and varying levels of the organization

  • Able to clearly articulate CX decisions in a compelling way and create narratives that bring stakeholders onboard and influence your team members; you have a natural ability to clearly articulate design decisions in a compelling way

  • Open to feedback and critical analysis of work; participates and positively influences critique culture

  • Experience producing high-quality, comprehensive documentation that equips our teams to understand the problem, the solution, and how to get it solved. 

 

Our Perks:

We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks

  • Opportunities for growth and development

  • Volunteer opportunities through our “Three Hearts Volunteer Team”

  • Wellness Program Offerings

 

Please submit a letter of interest with your application.

 

 

Please submit a letter of interest with your application.

 

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.


Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

 

Read about our commitment to the safety of our team members during COVID-19 here.

Custom Ink
Custom Ink is a provider of an online platform used for custom apparel and accessories for groups and occasions.
Size:  1001-5000 employees
Funding Level:  Private Equity
Total Amount Raised:  40.8 M
Year Founded:  2000
Investors
Revolution
ZhenFund
HarbourVest Partners
Great Hill Partners
Revolution Growth